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Senior Service Engineer

Craft & Technical Solutions

Hampton, VA


Job Details

Full-time


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Full Job Description

We have partnered with a Global Leader in innovative and reliable maritime equipment, as a Senior Service Engineer supporting our offshore wind operations. They manufacture highly reliable, innovative, and customized lifesaving equipment, deck equipment, and handling solutions. This is a hands-on, customer-facing role for a technical expert who thrives in a dynamic, collaborative environment. We are seeking a genuine, well-rounded individual who can act a product expert addressing technical questions.

What You'll Do:

  • Act as the 3rd Level locally, interface to the service organization and OEM support
  • Train customer service personnel
  • Support on commissioning and testing of cranes
  • Warranty support and clarification with OEM customer support
  • Serve as a consultant for troubleshooting and service operations
  • Lead and coordinate annual checks and recurring examinations
  • Ensure compliance with internal Service Department procedures and company QA & HSE policies

Requirements

  • Technical degree in Control Systems, Automation, Hydraulics, or Mechanical Engineering (or similar)
  • PLC programming experience is required
  • Interdisciplinary technical skills and offshore work experience are strong advantages
  • Ability to work independently and fault trace to solve complex technical issues
  • Strong communication skills and fluency
  • Valid certificate of good conduct required

Benefits

  • Competitive compensation.
  • 401(k) with Company match.
  • Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
  • Paid Company holidays and paid Personal Time Off (PTO).
  • Opportunity for continuous learning and career growth.

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