Professional Services Director (Oak Ridge, TN), Emory Valley Center

Professional Services Director

• Pay: $45,000+ per year (BOE)
• Benefits: Vision, Dental, Medical, Paid Time Off (PTO), Retirement Plan, and more!

The Emory Valley Center

We are a nonprofit organization located in Oak Ridge, Tennessee, that has been serving individuals with developmental disabilities since 1955. It supports children, adults, and families across 16 East Tennessee counties, offering a wide range of services including supported living, day programs, employment assistance, early intervention, family support, and therapies such as speech, occupational, and behavioral health. The center also operates the Emory Valley Early Learning Center, an inclusive preschool licensed by the Department of Human Services. In 2016, Emory Valley Center opened a new facility to expand its services and continue its mission of promoting independence, dignity, and community inclusion for individuals with disabilities.

Responsibilities:

The Professional Services Director ensures the coordination of Emory Valley Center (EVC) staff and outside professionals for the benefit of people, the development of plans to support those people, and the maintenance of comprehensive personal records and files relating to person- centered services and follow-up for people supported by EVC. The Professional Services Director ensures the Professional Services Assistant Director and Case Managers complete the assessment and treatment planning process; the delivery and follow-up care of people; and assures that the appropriate service and medical plans are followed. The Professional Services Director also serves as an advocate and liaison for people. The Professional Services Director actively participates, facilitates, and contributes to the organization’s ongoing mission to build and strengthen our internal culture with compassion, forward thinking, quality, value and respect for diversity, equity, inclusion, and belonging to enhance the lives of those we serve.

• Makes recommendations to the Vice President of Professional Services for the development of current and future programs which align with company vision and mission and advance the care and services of those served by EVC.
• Presents recommendations for systems and procedural or policy changes to Vice President of Professional Services.
• Ensures and maintains communication between EVC, families, conservators, Independent Support Coordinators (ISCs), State Case Managers, medical professionals, therapists, advocates, and Managed Care Organizations (MCOs) regarding services, supports, progress, and problems.
• Ensures the health and well-being of all people through fulfillment of all medical appointments and related assessments with outside professionals, maintaining and tracking all appropriate records.
• Reviews medical records regularly, looking for trends which might indicate the need for further evaluation, additional treatment, support, etc.
• Ensure all orders are implemented and all medications for people are ordered, received, and dispensed as prescribed. Follows Medication Administration policy in all activities related to medication oversight.
• Participates as an active member of Circle(s) of Support (COS) meetings, which includes involvement in the Person-Centered Support Plan (PCSP) development. Reviewing and documenting the review of the PCSP draft by all staff to ensure accurate plans for those supported.
• Consider a variety of enabling technology in a person’ s life, thinking creatively about technology people may already have available. (smartphone, tablet) Envisioning enabling technology to be autonomous in day-to-day activities to develop a person's ability to be independent in their daily lives. (home, community, and employment)
• Teaches EVC Post Medication class to staff who recently completed medication training.
• Ensures all required monthly Department of Disabilities and Aging (DDA)/MCO requirements are met.
• Active Member of Agency Quality Team, Safety, and other committees deemed necessary.
• Ensure Human Rights forms are completed for people who have some sort of restriction in place. Works with Human Rights Committee Liaison to ensure all needed information is present for meetings.
• Ensures all informed consents have been signed as required for psychotropic medications prior to administration of medications.
• Ensure the delegation process is followed as required.
• Ensure therapy services are secured when ordered and all required documentation is received.
• Ensure all appointments are scheduled for people and entered in the Outlook calendar and Practical Health Systems correctly.
• Works in coordination with all other EVC departments to ensure appropriate plans are in place for each person.
• Work a flexible schedule as determined by supervisor, ensuring they are available and on-site during EVC office hours, unless they perform necessary work in the field (Site visits, hospital visits, etc.).
• Provides services after hours, on weekends and holidays as scheduled and according to EVC’s On Call Policy.
• Other duties as assigned by the Vice President of Professional Services and President.

Requirements

• Bachelor’s degree plus one year of relevant experience; or Associate’s degree with two (2) years of relevant experience; or Licensed Practical Nurse (LPN)
• Medical Assistant certificates may be accepted as an alternate to LPN with at least two (2) years of experience.
• A minimum of one-year experience in the field of DDA.
• Case Management experience preferred.
• DDA and Managed Care Organization (MCO) designated online training, First Aid, CPR, and Medication Certification course within first 90 days of employment, and any other required training.
• Person Centered Thinking Training.
• Emory Valley Center Orientation.
• Skills System training.
• Valid driver’s license

Benefits

• Health, Vision, and Dental Insurance
• 403(b) Retirement Plan
• Paid Time Off
• Life Insurance
• Employee Assistance Program
• Referral Program
• Gym Membership and more!

If you're interested in applying for a Professional Services Director role or learning more about Emory Valley Center, please apply via the provided links or contact Connor Mitchell at connor.mitchell@evcmail.org

Emory Valley is an equal opportunity employer. It is the policy of the Center to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.