Product Support Engineer

As a Product Support Engineer, you will play a key role in providing exceptional technical support to our clients and dealers for our innovative electric tractor products. Your expertise in mechanical, electrical, and hydraulic systems will be essential as you troubleshoot issues, develop solutions, and enhance customer satisfaction.

This role requires engaging directly with clients to understand their challenges and ensure the efficient operation of their equipment. You will work collaboratively with our engineering and sales teams to improve product reliability and serviceability.

Key Responsibilities:

• Provide in-depth technical support and guidance to clients and dealers on installed equipment.
• Analyze and troubleshoot product performance issues with a focus on mechanical, electrical, and hydraulic systems.
• Develop and deliver training materials and sessions for clients and dealer personnel.
• Document support inquiries and resolutions to assist in continuous improvement efforts.
• Collaborate with engineering teams to provide feedback on product performance and potential improvements.
• Occasional travel may be required to support onsite installations and troubleshooting as needed.

Join us in shaping the future of sustainable transportation as a Product Support Engineer dedicated to customer success!

Requirements

• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Hands-on experience with electric vehicles or alternative driveline systems is a plus.
• Strong problem-solving skills with the ability to diagnose and resolve technical issues.
• Excellent communication skills, with the ability to convey complex technical information to non-technical audiences.
• Familiarity with product support documentation and troubleshooting procedures.
• Ability to work independently and collaboratively in a fast-paced environment.
• Willingness to travel as needed to provide onsite support.

Benefits

Medical, Dental, Vision, 401k