Operations Manager

Position Overview:

The Operations Manager plays a vital role in overseeing and conducting Capacity Path operations, including in house on the corporate side and when needed, engaging with and supporting our active disaster response field missions, recovery projects, and daily activities, ensuring they are efficiently managed and adequately supported.

This position is essential for maintaining optimal technical, technological, and tactical performance. During our disaster response missions, as well as the preparation months in the off-season, this role will focus on identifying and implementing enhancements in our response and recovery activities, working with deployment logistics, technology systems, team coordination, field reporting, responder readiness, and real-time problem-solving during emergency situations. The Operations Manager contributes to achieving mission success both in the office and on the ground through active enagagement with highly complex scenarios and ensuring operational consistency.

Note- we are a start-up envirnment that moves quickly and requires strong players on an A+ team. Start ups are not for everyone, they are for builders, and results-oriented people who want to make a mark and are able to roll up their sleeves to get in to the trenches, pivot on a dime, and celebrate the massive leaps forward we can take because of each staff members contributions to the over all mission. If this is your vibe and you want to make a real impact and difference with your work, please read on.

Essential Duties and Responsibilities:

• Utilize innovation and ingenuity to proactively identify and solve problems, achieving tangible results daily.
• Support the CEO in ensuring corporate and deployment operations run well, are in compliance with all standards and guidelines.
• Support the VPFO in implementing disaster deployment strategies, staffing plans, and logistics frameworks
• Assist in implementing new software and creating operational instructional guides for company-wide use.
• Lead or assist in operational setup and execution during active field deployments, including coordination with local Emergency Operations Centers (EOCs), shelters, and community partners .
• Work closely with leadership to supervise and support field responders, ensuring team safety, performance, reporting standards, and morale.
• May include periodically ordering and arranging for maintenance of field equipment, responder kits, vehicles, and communications tools.
• Utilize corproate platforms to coordinate team travel, lodging, check-in/out processes, and schedules.
• Ensure operational documentation is accurate and timely, including briefing prep, situation reports, accountability records, and incident logs.
• Assist in training and onboarding of new field personnel; help deliver just-in-time training
• Participate in After-Action Reviews (AARs) and contribute to continuous improvement of SOPs
• Monitor compliance with safety standards, protocols, and operational guidelines
• Serve as a secondary liaison to partners and stakeholders, representing the organization professionally and effectively
• Provide surge support to field operations as needed, including extended deployments or night/weekend coverage during storm season.

Requirements

Minimum Qualifications:

• Bachelor’s degree (plus if Emergency Management, Public Health, Public Administration, or related fields, or equivalent experience)
• 1-2 years of related experience in disaster response, emergency operations, logistics, or humanitarian work
• Demonstrated experience producing measurable results in fast-paced or high-stakes environments
• Strong ability to learn and utilize new technologies, including AI platforms
• Strong organizational and logistical coordination skills
• Ability to remain flexible and calm in dynamic, high-pressure situations
• Working knowledge of business operations, finance, and/or human resources principles
• Strong written and verbal communication skills
• Willingness and availability to travel on short notice and work extended hours during disaster activations

Preferred Qualifications:

• Experience as a Supervisor or similar role in high-stress environments
• Familiarity with Disaster response, and ICS 100-800 is a plus
• Experience with humanitarian response, housing operations, or survivor support initiatives a plus
• Gusto, Workable, Connecteam, Basecamp, No-code app creators, Gamma, Typeform, Canva, Claude

Benefits

Compensation and Benefits:

• Competitive salary commensurate with experience + field bonuses
• Partial Work from home as long as KPIs are met (2 days a week)
• Growth opportunities within a mission-driven organization

Work Environment:

This position requires adaptability to changing field conditions, including non-standard hours, extended deployments, and occasional physically demanding tasks. The Operations Manager will be part of a dynamic, service-oriented team committed to high-quality disaster response, recovery, and survivor support, transforming the landscape of wellness for all.