Ironwear
Deer Park, TX
Job Details
Full Job Description
An order processor's administrative duties primarily revolve around ensuring the efficient and accurate processing of customer orders, from initial receipt to final delivery. This includes verifying order details, updating inventory records, coordinating with various departments like shipping and customer service, and resolving any discrepancies or inquiries.
Key Responsibilities and Requirements:
Order Processing:
*Entering and updating order information into the system, verifying accuracy, and ensuring timely processing for all Ground, EDI, CPU and Web orders. The Office Assistant will also provide backup processing for all freight, sample and international orders as needed.
Office Supply Inventory Management:
*The Office Assistant is responsible for updating/maintaining office and food supply inventory levels based on the orders received and ensuring that there is sufficient stock availability in both the kitchen and Customer Waiting Room.
Customer Communication:
*The Office Assistant will respond to customer and interoffice inquiries, providing order status updates, and resolving any issues related to their orders as needed.
Record Keeping:
*The Office Assistant will sort all incoming paperwork for completed releases throughout the day.
Coordination with Other Departments:
*The Office Assistant will collaborate with forklift operators, screen print personnel, shipping, logistics, and other relevant teams to ensure smooth order fulfillment and delivery.
Data Entry:
Accurately entering the order details and other relevant information into the company's system, FedEx Ship Manager, and UPS Worldship.
Problem Solving:
Identifying and resolving issues that may arise during the order processing cycle, such as inventory shortages, delivery delays, or customer complaints.
Additional Administrative Responsibilities:
*Preparing Shipping Documents: Generating shipping labels, packing slips, and other necessary paperwork.
*Maintaining Order Files and Records: Ensuring accurate and organized documentation of all orders.
*Answering Incoming Calls & Emails: Providing customer service and assisting with order-related inquiries.
*Troubleshooting: Investigating and resolving issues related to order processing, such as errors or discrepancies.
*Any other tasks or assignments that may be assigned by supervisor or manager (Temporary or permanently)