Maintenance Dispatcher

Childcare Maintenance Dispatcher

We are looking for a friendly and professional dispatcher who will support daycare centers with maintenance needs!

Compensation & Pay Range:
$19-$20 per hour

Responsibilities / Duties:

• Deliver facility related customer support to 100+ sites via help desk, email and phone.
• Respond to inquiries, concerns and requests about facility issues in a prompt and professional manner.
• Gather information and determine the issue by evaluating and analyzing symptoms.
• Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.
• Identify and escalate priority issues per center’s needs.
• Accurately process and record calls; maintain accurate and thorough records in database.
• Follow up with centers to verify issues have been resolved. Correct any open issues.
• Proactively provide solutions to streamline and upgrade the problem resolution process.
• Assist with managing bus fleet tracking and maintenance

Requirements

Education and Work Experience:

• Minimum of one year of multi-site help desk or call center experience.
• Working knowledge of basic HVAC, electrical, plumbing, and other facility-related issues.
• Computer proficiency, including with online ticketing systems and Microsoft Office Suite.
• Relevant industry experience a plus.

Competencies:

• Strong customer focus with superior customer service skills.
• Ability to listen and troubleshoot effectively.
• Excellent verbal and written communication skills.
• Ability to interact effectively with employees at all levels of the organization.
• Ability to work with partners and dispatch vendors.
• Ability to learn and take initiative to solve problems in a fast-paced environment.

Benefits

Why You’ll Love Working at The Sunshine House:

• Competitive Pay: The pay range is just the starting point. Our hiring managers carefully consider your experience, credentials, & education and complete annual salary evaluations.
• Discounted childcare
• Same day pay available
  
  
• Fantastic Benefits Package: You have lots of choices for health, dental, vision, and other benefits such as AFLAC. Choices afford you control over how you’d like to receive your healthcare, and how much you want to pay for it.
• Affordable Blue Cross Blue Shield plans
• Company-paid life insurance
• 401K retirement plan
• Employee wellness program
  
  
• Work-Life Balance: Your paid time off starts accruing from day one. And the longer you stay with the company, the more time off you earn – including 7 paid holidays.
• Monday-Friday schedule
• Employee discounts on major brands like Verizon

• Education Supports: 
• Paid trainings

About The Sunshine House:
For 50 years, The Sunshine House has provided high-quality early education and childcare for children from 6 weeks to 12 years old. We operate more than 100 schools across 7 states, helping children build a solid educational and social foundation while having fun. Learn more at www.sunshinehouse.com.

The Sunshine House is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Sunshine House prides itself on closely following state and federal laws designed to keep you protected. Follow the links below to learn about Discrimination, FMLA, and Polygraph protections. Information on additional employee rights can be found posted at each school.

Discrimination Information

FMLA Information

Polygraph Test Information