IT Support Engineer

This position is posted by Jobgether on behalf of Apartment List. We are currently looking for an IT Support Engineer in San Francisco.

This is an exciting opportunity for a tech-savvy and service-oriented individual who enjoys problem-solving and providing support in a fast-paced, hybrid work environment. In this role, you will be the go-to person for internal IT needs — from resolving helpdesk tickets to onboarding new employees and managing hardware inventory. You’ll gain hands-on experience with a wide array of tools and platforms, contribute to documentation and process improvement, and play a key role in keeping systems secure and efficient. This position offers a strong foundation for professional growth in IT operations and support.

Accountabilities:

• Respond to internal IT support tickets promptly and deliver outstanding customer service.
• Handle technical onboarding and offboarding tasks, including user provisioning and hardware setup.
• Manage and track IT assets, ensuring accurate inventory records and smooth logistics.
• Coordinate procurement of laptops, peripherals, and other equipment according to company standards.
• Maintain internal documentation and knowledge base to empower self-service and reduce repetitive issues.
• Collaborate with other teams to support IT workflows and help resolve cross-functional technical challenges.

Requirements

• Proven experience in IT support, helpdesk, or similar technical roles.
• Strong organizational and problem-solving skills with a keen attention to detail.
• Effective communication skills, with the ability to explain technical issues clearly to non-technical users.
• Experience with Google Workspace administration and user management.
• Familiarity with device management tools like JAMF (macOS) and Microsoft Intune (Windows).
• Proactive mindset with a focus on improving efficiency and IT processes.
• Ability to be on-site in San Francisco approximately once per week for hardware handling.

Benefits

• Competitive salary range: $88,600 - $107,379 total target compensation (base salary: $79,740 - $96,641) + equity.
• Fully covered medical, dental, and vision insurance for employees and dependents.
• Unlimited paid time off, company holidays, and recharge days.
• Monthly home office and internet reimbursement.
• Health & wellness stipend (gym membership or qualifying expenses).
• Access to training, mentorship, and career development programs.
• Inclusive, values-driven work environment focused on equity and belonging.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

#LI-CL1