Housing & Member Success Case Manager

We believe homelessness doesn't start with the absence of a home but rather the absence of HOPE. Through physical housing, our unique hope accelerator, and psychological wrap-around services, we give young people the support they need to not only find future housing and employment opportunities, but also their own personal purpose which will stay with them for the rest of their lives.

We believe that your trauma can transform your experience into divine purpose. We think of our house in Northridge LA as a little family (as this literally is our founder’s family home) and we call our youth members — similar to family “members.”

Expectations

You wake up every morning with a unique sense of empathy and excellence, and a commitment to the greater good. You treat all people with respect and when someone else is suffering, you are the rock that gets them grounded. You see yourself as someone who is truly of-service, but in practice, you’re a proactive self-starter, who knows how to juggle varying priorities, and project management is your superpower. You’re emotionally aware, but not a pushover and know the responsibility of deadlines because you always keep them.

You have parts of you that are creative and you thrive at creating systems and events from mere ideas. While other people may find such a task overwhelming, to you it’s the opposite —it’s exciting.

This job is ✅:

• Leadership plain and simple. It involves seeing a vision through from start to finish and having the management skills to build out the right team of interns to support you.
• Collaborative. We have a small and talented team that sometimes requires all hands on deck. You must know how to partner with team members, other organizations, and our members.
• About connecting the dots. You must know how all the systems of our company and mission play together in order to build out a membership experience that’s harmonious and effective.
• Constantly seeking creative, efficient ways to support a great learning environment for our members. Seed House Project has an art studio on-site so don’t be surprised if you’ll be whipping out a paint brush in your first week!
• Genuinely valued. You are the metaphoric mom and pop of Seed House Project and literally the glue that holds it all together. You make our programs possible and unlock the future of our members, who are hungry for better opportunities and employment.

This job is NOT ❌:

• A typical 9—5 job. You’re a part-time member and we respect your life outside of our work together, but we do serve individuals who have experienced serious trauma so you may have to hop on a call to support members emotionally and holistically. We have boundaries around our time, but not our commitment to the individuals we serve.
• Self-promotional or ego-driven. We are a team where our focus is serving others and getting young people from a place of hopelessness (and homelessness) to hopefulness through our hope accelerator.
• Paid volunteer position. Even though it’s part-time, every member of our team is part of the family and we treat this role with the respect of a full-time employee. You gotta be ready to roll up your sleeves and make a difference!

Is this you?:

• You get things done.
• You are proactive.
• You are a problem solver.
• You are a communicator and operator.
• You believe that self-work is teamwork.
• You are data-driven and can geek out on data.
• You are a coach at heart so when our members win, you win!
• You listen well, but also know how to ask the right questions.
• You love meeting new people and giving them a great experience.

Role & Responsibilities:

• Coordination Of Workshops:- Creating weekly workshops of the members of the home.
• Onboarding New Members.- Conducting onboarding orientation for new members
• Assessing Needs For Each Member - Reviewing hygiene needs as well as supportive services for each member in the program.
• LACCD Basic Needs Partnership- Working closely with the Community Colleges basic needs department. Conducting case conferences and collaborating with recourse within the campuse
• Case Management - Managing the status of each member for G.P.A to employment status. Evaluating and completion of data entry and progress reports.
• Member Expectations - Managing program expectations for all members. This involves: chore completions, workshop attendance, and overcall maintaining community culture.
• Outreach - Providing case management and resources to partner organizations such as group homes, faculties, shelters or walk-ins.

Requirements

Qualifications & Skills

• 3–5 years of working with individuals who have experienced trauma or at nonprofits.
• Outstanding verbal, written, and interpersonal communication skills.
• Thrives in self-directed environments.
• Openness to learn from diverse perspectives.
• You love startups and starting up. You are comfortable taking on new tasks or projects with little direction and adjusting course in response to feedback and information.
• You are extremely resourceful. There is no job too big or too small and have a “roll up your sleeves” approach to your work. When faced with a task that you’ve not done before, your first instinct is to ask the right questions, seek answers or context independently, and dive in head first. You are not scared to try and fail, but usually put in enough effort to fail infrequently.
• You get frustrated when others are lazy, sloppy, or lack personal accountability.
• Professional and punctual
• Collaborative
• Solid listener
• Humble
• Hopeful
• Any level of education

Benefits

Seed House Project is committed to supporting our hard working staff by creating a work environment that builds relationships, careers and experiences through collaboration and transparent communication. We don’t just talk the talk but we walk the walk. Below are just some ways in which we support our staff:

Health and Wellness

• We require a once a month paid self care day. This is a day to yourself for reflection and rejuvenation.
• HMO Medical and Dental Plans we cover
• Paid Parental Leave
• Paid Vacancy Coverage Leave
• Paid Medical related leave
• Generous Paid Bereavement Leave
• holidays, 2 weeks+ vacation, 14 paid sick days, Incentive time off opportunities
• Hybrid work accommodations
• Paid Jury Duty