Healthcare Customer Service Representative - Queen Creek, AZ

Job Title: Healthcare Customer Service Representative

• Location: Queen Creek, AZ
• Hours & Schedule: Monday to Friday: 8:00 AM – 5:00 PM
• Work Environment: Clinic - Outpatient Primary Care & MedSpa
• Salary / Hourly Rate: $18 – $20 per hour, based on experience
• Benefits Offered: 2 Weeks PTO, 1 Week Sick Time, Employee Discounts

Why work with us:

Join a compassionate, fast-growing clinic focused on delivering personalized primary care and MedSpa services. We’re committed to creating a welcoming experience for both patients and staff. You'll be part of a supportive team environment that values your voice and growth.

What our ideal new team member looks like:

You enjoy speaking with patients and are confident on the phone. You thrive in a clinical setting where empathy, attention to detail, and communication are essential. You take pride in creating a seamless experience for every caller, and you’re comfortable navigating electronic health records. If you speak Spanish, that’s a big plus!

Job Summary:

The Healthcare Customer Service Representative will be the first point of contact for patients calling the clinic. This role involves scheduling appointments, verifying patient information, and ensuring that each call is handled with care and professionalism. The position requires a friendly demeanor, a proactive mindset, and strong experience using eClinicalWorks (ECW).

Job Duties & Responsibilities:

• Answer incoming calls and assist patients with scheduling appointments
• Verify patient information and update electronic records accurately
• Provide information about clinic services and policies
• Navigate and document interactions using ECW (eClinicalWorks)
• Handle high call volumes while maintaining a calm and professional tone
• Communicate effectively with providers and other staff members
• Support front office tasks when needed
• Offer a warm and helpful attitude to every caller

Prerequisites / License & Certification Requirements:

• 1+ year of healthcare phone scheduling experience
• 1+ year of experience with ECW (eClinicalWorks)
• Spanish-speaking preferred

If you meet all of our criteria and would like to be considered, please apply with your most updated Resume/CV.

Cover letter and references are preferred but optional. We look forward to meeting with you!

Requirements

• 1+ year of healthcare phone scheduling experience
• 1+ year of experience with ECW (eClinicalWorks)
• Spanish-speaking preferred

Benefits

• Salary / Hourly Rate: $18 – $20 per hour, based on experience
• Benefits Offered: 2 Weeks PTO, 1 Week Sick Time, Employee Discounts