Emergency Response Coordinator (ERC)

Emergency Response Coordinator (ERC)

Welcome to Merit Restorations, where we don’t just restore property—we restore peace of mind. We specialize in emergency response, mitigation, and full rebuilds for homes and businesses damaged by fire, water, storms, and other disasters. As a trusted partner to leading insurance carriers, we handle everything from board-ups and cleanup to reconstruction—with urgency, integrity, and care.

 As an Emergency Response Coordinator (ERC), you are the face of our company in the field. You’ll meet property owners in moments of crisis, earn their trust, and guide them toward recovery. This role requires quick thinking, compassion, and the ability to close emergency service jobs under pressure.

 Our team is built on ownership, grit, and growth. At Merit, your success is driven by performance—and the opportunity is as big as your effort. If you’re someone who thrives in high-stakes situations, leads with heart, and wants to be part of a mission-driven team, you’ll fit right in.

 This position will work remote on scene of emergencies throughout Northern Virginia and West Virginia.

WHAT YOU WILL DO

(Core duties and responsibilities include the following. Other duties may be assigned.)

 Emergency Sales Response & Client Engagement

• Respond on-site to water, fire, mold, and other property disasters to assess damage and present restoration services.
• Turn emotionally charged situations into professional service opportunities—educating customers and earning trust on the spot.
• Convert leads into jobs by clearly presenting the value of our services and securing signed contracts.
• Maintain accurate records of calls, site visits, and customer agreements using our CRM (HubSpot and DASH).

Agency & Community Coordination

• Collaborate with first responders, property managers, plumbers, adjusters, and other partners to secure emergency opportunities.
• Be the “go-to” Merit contact for property owners, emergency service professionals, and insurance carriers.
• Participate in local community events and restoration awareness programs to expand visibility and referral networks.

Sales Follow-Through & Job Handoff

• Dispatch or coordinate with other ERCs when necessary to ensure full coverage across all service areas.
• Ensure all customer interactions are documented and transitioned smoothly to our project managers and mitigation teams.
• Track close rates, signed jobs, and pipeline metrics for personal performance and team visibility.

WHAT MAKES THIS ROLE DIFFERENT

This is not a desk job. This is not a clock-in, clock-out role.

You’ll be in the field—day or night—helping people recover what matters most.

• Purpose-Driven Work: You show up in moments that matter—helping people take their first step toward recovery.
• High-Energy Environment: Every day is different. You thrive in motion and lead with urgency.
• Performance-Based Growth: You’re compensated based on results and supported with the tools to win.
• Team + Independence: You’ll have strong backing, but own your day, your goals, and your relationships.

This role is for someone who leads with heart, operates with grit, and moves with mission.

WHO YOU ARE

We’re looking for someone who is equal parts responder and closer—someone who can lead with empathy and still drive performance. The ideal candidate is:

• Compassionate – You care deeply about people and communicate with warmth and clarity.
• Composed Under Pressure – You stay calm and focused in stressful or chaotic environments.
• Persuasive – You can clearly present our value and earn trust in high-stakes moments.
• Accountable – You own your goals and follow through with discipline and detail.
• Energetic – You’re ready to move, meet, and make a difference every day.

Requirements

• Proven ability to thrive under pressure in a fast-paced, high-stakes environment
• Strong verbal and written communication skills
• Prior experience in construction or restoration sales is a plus—especially fire chasing or emergency response
• Confident, driven, and self-motivated with a strong work ethic
• Excellent time management, follow-through, and organizational skills
• Comfortable gathering key information and relaying it clearly to third parties (e.g., adjusters, PMs, clients)
• Able to speak candidly, take initiative, and report outcomes and impact with clarity
• Strong decision-making skills with the ability to own results in high-pressure situations
• Goal-oriented with a disciplined and proactive approach to sales and service
• Able to balance autonomy and collaboration—can lead or support depending on the situation
• Solid understanding of the restoration industry or willingness to learn quickly
• Must be available for emergency work 24/7/365
• Must hold a valid driver’s license and maintain a clean driving record
• Physically able to self-perform basic emergency services (e.g., board-ups) when needed

TRAVEL + SHIFT EXPECTATIONS

This is a field-based, fast-response role. Evening, weekend, and on-call work may be required. You’ll be expected to cover leads within your local office region (Purcellville, Virginia Beach, Lynchburg, or Dallas) and support your team to ensure 24/7 coverage.

Benefits

Base Salary: $50,000 plus no cap commissions. Significant growth opportunity with no earnings ceiling.

• Uncapped Commission: Earn commission on every signed emergency services contract—no cap on earnings
• Performance-Driven Income: The more you close, the more you earn. High performers can significantly exceed base pay
• Growth Potential: As you build relationships and secure repeat business, your earning potential increases over time
• Bonus Opportunities: Additional performance-based bonuses may be available for meeting or exceeding monthly and quarterly goals

This role is ideal for someone who’s hungry, driven, and ready to take full control of their earning potential. A hunter mentality and proactive sales approach will thrive here.

BENEFITS

• 401(k) - match up to 4%
• Dental insurance
• Health insurance (medical coverage details provided during initial interviews and onboarding)
• Life insurance
• Vision insurance
• Unlimited PTO
• Company Vehicle and Fuel Card
• Company Phone (and all other necessary IT equipment)