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Customer Support Representative

Perry Weather

Dallas, TX


Job Details

Full-time


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Full Job Description

At Perry Weather, we’re at the forefront of providing innovative weather safety solutions. Thousands of users trust our fast-growing weather safety platform across various industries, including school districts, cities, universities, golf courses, professional sports, and more. Our cutting-edge software and connected hardware empower organizations to make rapid decisions when faced with weather disruptions, ensuring the safety of individuals and the smooth operation of activities/events.

We’re seeking an enthusiastic, solutions-oriented, tech-savvy Customer Support Representative. As a Customer Support Representative, you will be on the front lines with customers, providing guidance in troubleshooting hardware and software issues, responding to common customer questions, and closing each interaction with a satisfied customer who has been provided with a timely resolution.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone and email
  • Remotely troubleshoot and resolve platform issues, hardware unit issues, and escalating complex cases when needed
  • Guide customers through hardware installation and account configuration
  • Accurately document customer interactions and next steps
  • Identify problem trends and report to the appropriate teams
  • Expect your responsibilities to evolve as we grow — we value people who can adapt and thrive with change

Requirements

  • 1+ years in a customer or technical support role (experience in a SaaS, IoT, or technology company is a plus)
  • Strong technical aptitude and troubleshooting abilities
  • Demonstrated capacity to multitask and prioritize in a dynamic environment
  • Customer service mentality and empathy during problem resolution
  • Ability to understand and communicate technical issues in easy-to-understand language
  • Strong verbal and written communication skills
  • Willing to be onsite at our Dallas office, Monday through Friday
  • Highly organized with a keen eye for detail
  • Experience with CRM or support ticketing tools (preferred: HubSpot, Zendesk, or similar)

Benefits

  • Casual work environment. We're located in the vibrant Dallas Oak Lawn neighborhood. As a note, our team is in office M-F! 
  • Comprehensive benefits. We offer competitive health insurance plans, 401(k) with employer matching, and a suite of voluntary benefits.
  • Engaging culture. Monthly All-Hands, fun events like Office Olympics, happy hours, and more.
  • Grow with us. We’re growing rapidly, and yet we have a massive amount of work and opportunity ahead. We are looking for difference-makers.

Note: We value in-person collaboration; therefore, remote work is not an option. This role is fully onsite, Monday – Friday.

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