Customer Support Analyst

Client: Government Agency

Position: Customer Support Analyst (Entry)

Term: 1 year contract with opportunity to renew

Pay: $20-$22/Hr

Location: On Site Bartow, FL - Local travel required 25% - 40%. Milage is covered

Education:

• High School diploma or equivalent and 1 year of work experience in the installation, maintenance, and technical support of workstation hardware.
• OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems.
• OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience.
• OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses

Experience:

• Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
• Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
• Monitor service ticket queue and resolve tickets as assigned.
• Document work performed and resolutions. 
• Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
• Perform basic network and telephony support.
• Provide on-site support for remote troubleshooting by other OIT technical staff.

Responsibilities:

• Concentration and desire to work in desktop support.
• Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.  
• Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
• Assist in coordinating audio-visual setup and videoconference support.
• Assist with annual inventory scanning and equipment surplus.
• Install, configure, and update software.
• Responsible for documenting solutions to Technology issues.
• Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.