Qode
Florida, FL
Job Details
Contract
Full Job Description
Client: Government Agency
Position: Customer Support Analyst (Entry)
Term: 1 year contract with opportunity to renew
Pay: $20-$22/Hr
Location: On Site Bartow, FL - Local travel required 25% - 40%. Milage is covered
Education:
- High School diploma or equivalent and 1 year of work experience in the installation, maintenance, and technical support of workstation hardware.
- OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems.
- OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience.
- OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses
Experience:
- Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.
- Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support.
- Monitor service ticket queue and resolve tickets as assigned.
- Document work performed and resolutions.
- Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
- Perform basic network and telephony support.
- Provide on-site support for remote troubleshooting by other OIT technical staff.
Responsibilities:
- Concentration and desire to work in desktop support.
- Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops, printers, mobile devices.
- Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.
- Assist in coordinating audio-visual setup and videoconference support.
- Assist with annual inventory scanning and equipment surplus.
- Install, configure, and update software.
- Responsible for documenting solutions to Technology issues.
- Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.