Customer Outreach Associate

Client: Energy Company

Position: Customer Outreach Associate

Term: 7/28/2025 - 12/19/2025

Pay: $22/Hr

Location: 100% On Site - Downtown Tampa - Must be a US Citizen

Main Responsibilities:

The position will be responsible for monitoring Inbox to initially screen customer feedback, questions, and complaints. In addition, the position will be tasked with tracking and reporting project communications schedules. This position will execute mailings, postcards, digital communications, and other outward-bound aspects of the program.

Must-Have:

• Must have strong analytical skills, demonstrated communications skills, and be able to proficiently use all MS Office tools and other software tools;
• Must have excellent verbal and written communication skills, and adaptability to work both independently and in a team environment.
• Must have demonstrated skills necessary to lead and/or positively influence others and to successfully handle and/or supervise multiple projects at one time.
• Bilingual - Spanish

Nice-to-Have:

• Demonstrated experience with customer engagement, customer communications and / or customer communication strategy development.
• Demonstrated experience with public speaking.

Typical Day-to-Day Tasks:

• Responsible for maintaining a database that records the actual date that each step in the communications protocol was achieved for each milestone on each project.
• Monitor the Inbox to evaluate customer complaints and inquiries.
• Coordinate efforts to investigate and develop an appropriate response.
• Maintain a database of all complaints and inquiries received and their status to ensure all are brought to completion.
• Support team efforts to coordinate in-person meetings at the request of external stakeholders.