Client Success Manager, PBM

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Client Success Manager, PBM in the United States.

In this role, you will be the strategic partner for Pharmacy Benefit Management (PBM) clients, ensuring seamless service delivery and client satisfaction. Acting as the primary liaison, you’ll oversee operational performance, manage client relationships, and drive continuous improvement. You’ll collaborate cross-functionally with internal teams and external vendors to maintain service excellence and solve complex issues. Your role will be both analytical and consultative—balancing day-to-day oversight with long-term strategic planning.

Accountabilities:

• Manage and nurture relationships with assigned PBM clients, ensuring high satisfaction and trust
• Act as the primary point of contact for operational inquiries and client communication
• Lead client meetings, including quarterly and annual business reviews
• Oversee client onboarding in partnership with the implementation team for a smooth transition
• Collect and manage client-specific requirements for open enrollment and benefit updates
• Identify and address trends or recurring issues in partnership with operations and vendor teams
• Monitor deliverables to ensure compliance with contractual obligations and timelines
• Support standardization efforts across accounts and contribute to process improvements
• Provide ongoing client education through webinars, trainings, and in-person events when needed

Requirements

• Bachelor’s degree required; Master’s degree preferred
• 5–8 years of experience in pharmacy operations or PBM client management
• Strong client relationship skills with a consultative and solution-oriented approach
• Excellent communication, presentation, and organizational abilities
• Proven experience managing complex projects and cross-functional stakeholders
• Ability to prioritize effectively in a fast-paced, evolving environment
• Proficient with spreadsheet tools (Excel, Google Sheets) and presentation tools (PowerPoint, Google Slides)

Benefits

• Base salary between $100,000–$120,000 (depending on location)
• Performance-based bonus opportunities
• Flexible work options: remote or in-office
• Opportunity to work on mission-driven healthcare solutions
• Travel for client engagement, benefit fairs, and training events
• Access to professional development and advancement opportunities

Jobgether Hiring Process Disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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