Business Development Center Manager

Martin Management Group is seeking a Service Business Development Center Manager. The BDC Manager is responsible for managing all leads and setting appointments for sales department using lead management system and standard company templates. Must present a professional appearance.

RESPONSIBILITIES:

• Maintain Martin Group customer follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Capture all internet leads. Respond within thirty minutes using approved procedures.
• Work internet leads and follow-up.
• Set appointments for sales department.
• Answer incoming sales calls as appropriate.
• Grammar and spell check required on all outgoing e-mail.
• Follow established procedure to ensure continued management of internet leads during prolonged absence.
• Understand the terminology of the automobile business, be informed on technological changes in the products and be able to communicate to customers.
• Know and understand federal, state and local laws which govern auto sales.
• Keep informed of new products, features, accessories, etc. and their benefits to customers.
• Properly introduce customer to sales department.
• Evaluate and recommend internet lead providers to management.
• Help maintain internet inventory and website.
• Follow established procedures for safeguarding customer information.
• Follow established procedures for processing online credit applications.
• Provide reports to management as directed.
• Supervise and train BDC Internet Sales Agents.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Requirements

• High school diploma or equivalent
• One year in retail sales experience (automotive preferred)
• Heavy customer service experience required
• 2+ years in a supervisory capacity

Benefits

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks

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