39357005584 - Wholesales Sales Operations Manager

FULL TIME
HYBRID – LOS ANGELES, CA

Position: Wholesale Sales Operations
Type of contract: Independent contractor
Working Hours: M-F 9-5
Holidays: As per U.S. calendar

🌎 Work from anywhere in LA and collaborate closely with a mission-driven team—warehouse visits required!‼️

About the Company

We are a dynamic and fast-growing brand committed to delivering excellence in wholesale operations. With a passion for process optimization and customer satisfaction, we strive to streamline backend execution so our partners receive accurate, timely, and complete orders—every time.

Scope of the Role

As a Wholesale Sales Operations Specialist, you’ll be at the heart of our wholesale lifecycle—minimizing chargebacks, maintaining inventory integrity, and driving cross-functional coordination. Your mission: ensure that backend operations flow seamlessly from PO to delivery, enhancing our relationships with key wholesale partners.

Duties and responsibilities:

Chargeback Management

• Challenge and recover 80%+ of disputable chargebacks per quarter
• Submit disputes within 10 business days
• Track chargeback trends; provide monthly reporting with improvement recommendations

Inventory Management

• Maintain a 98%+ in-stock rate for core SKUs
• Collaborate with supply chain weekly to flag risks
• Reconcile inventory mismatches monthly in NetSuite

Go-To-Market (GTM) Project Management

• Own GTM calendar for wholesale timelines
• Ensure 100% on-time delivery of GTM milestones each season
• Maintain a weekly project tracker with Product and Sales

Product Development Support

• Guarantee 100% of wholesale SKUs are system-created and sample-ready 4 weeks before sales launch
• Attend bi-weekly cross-functional meetings; track all action items

Visual Merchandising Coordination

• Ensure all wholesale accounts receive visual merchandising materials on time
• Resolve discrepancies within 3 business days

Purchase Order & NetSuite Oversight

• Input 100% of wholesale POs in NetSuite within 2 business days
• Track and flag fulfillment risks weekly

Invoice & EDI Compliance

• Submit 100% of invoices within 3 days post-shipment
• Maintain 98%+ accuracy in EDI order processing
• Audit EDI workflows monthly and report on trends

Requirements

Requirements:

Technical & Functional Skills

• Advanced skills in NetSuite, EDI platforms, Excel/Google Sheets
• Operational excellence and systems fluency
• Exceptional organization and project tracking

Core Competencies

• High attention to detail and integrity
• Strong follow-through and proactive mindset
• Calm under pressure and flexible in dynamic environments
• Excellent communication skills with cross-functional stakeholders