Partnership Manager - QA

Job Title: Partnership Manager - QA

Location: Seattle, WA

Duration: Full - Time

side (formerly PTW) is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. 

Founded in Japan in 1994, Side has grown to become a global force in the video games industry, with over 40 studios in 15 countries worldwide and offices across North America, Europe, South America, and Asia. 

Our industry-leading services include co-dev, art production, localization, audio production, quality assurance, localization QA, player support, community management, and datasets. For more information, visit www.side.inc

Purpose of the job

Side is seeking an Ongoing Relationship Manager to oversee our existing business, with a focus on a major client, and drive new revenue growth within the video games industry. This individual must be a consultative, highly motivated relationship manager who can cultivate and build long-term relationships with developers and publishers, present Side services, liaise with operations, negotiate contracts, and manage client relationships.

This role is ideal for someone who is engaging, personable, enthusiastic, and results-oriented, with a keen eye for detail. Growth will be driven through relationship building and exceeding existing business revenue targets. The successful candidate will have a proven track record of surpassing expectations by cultivating and growing relationships. They will also have an in-depth knowledge of the video games industry, an understanding of the challenges clients face, and a genuine passion for games. The successful candidate will need to have a deep understanding of QA services and workflows.

Position in the organization

The successful candidate will be part of the Existing Business team within the Sales department and will report directly to the Sr. Director for Client Success.

The successful candidate will be expected to be based in the Seattle, WA area or be willing to relocate.

Duties and key responsibilities:

• Manage relationships with our existing business accounts, particularly one of or major clients in North America.
• Attending client meetings, presentations, trade shows, etc.
• Presenting Side services in line with client briefs, with a focus on QA, but also Localization, LQA and Audio services.
• Create effective solutions that align with client requirements.
• Cross-sell Side services to our existing clients.
• Collaborate with delivery and support teams to maximize client engagement.

Requirements

• 3+ years of experience in account management
• Good knowledge and understanding of the different QA services Side offers
• Proven track record of relationship building.
• Excellent presentation, communication, and interpersonal skills.
• Ability to forecast opportunities.
• Self-motivated with strong organizational skills.
• Creativity, adaptability, unquestionable ethics, integrity, and team player mentality.
• Strong 360-degree strategic thinking.
• Ability to influence and drive results in a complex business environment, including effective communication with all levels from senior executives to working groups across all functions.
• Passion for video games.
• A Bachelor’s degree in a relevant subject area is an advantage.

Flexibility to work unsociable hours – at times will be required to work shifts, weekends, or overtime during the week.

Benefits

All full - time employee benefits