IT Help Desk Intern

Vasion is looking for an IT Help Desk Intern that exemplifies our core values and wants to be part of our growing team for a contract of 6 months. This position is located in St. George, Utah. Remote work is not available.

We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 400+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

If you share our passion for digital transformation and are ready to join us on this exciting mission, we would love to hear from you.

The IT Help Desk Intern plays a key support role in delivering timely, friendly, and effective technical assistance to Vasion employees. This position provides hands-on experience with IT systems, hardware, and software in a fast-paced SaaS environment. Interns will contribute to frontline support efforts, assist with IT Help Desk tickets, and help improve the employee experience. Through guidance and practical assignments, interns will build foundational skills in troubleshooting, customer service, and IT operations while gaining exposure to enterprise tools and processes.

Primary Responsibilities

• Assist Help Desk Technicians in troubleshooting basic technical issues for employees
• Help maintain and update inventory tracking for IT assets and equipment
• Support the provisioning of hardware and software under supervision
• Assist with documenting common technical issues and their solutions
• Help with basic Audio/Visual equipment setup and troubleshooting
• Update and maintain knowledge base articles for common user issues
• Monitor help desk ticketing system and escalate issues as appropriate
• Provide friendly first-line support for employee technical questions
• Assist with onboarding tasks for new hires
• Participate in special IT projects, such as software updates, asset audits, or system clean-ups
• Perform other related duties as assigned

Requirements

• Ability to work 20–25 hours per week, with some flexibility, provided hours are within standard business hours
• Must be able to safely lift and carry equipment such as monitors, laptops, and other IT hardware (up to 25-30 lbs)
• Must be able to navigate office spaces, including going up and down stairs as needed

Preferred Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field
• Strong interpersonal and communication skills with the ability to explain technical concepts in simple terms
• Basic understanding of computer hardware, software, and operating systems
• Customer service oriented with a patient and helpful attitude
• Ability to learn quickly and follow documented procedures
• Strong analytical and problem-solving skills
• Self-motivated with the ability to work independently and as part of a team

Benefits

• Flexible work environment
• Competitive pay
• Training/Advancement opportunities
• 401k with company-match and immediate vesting
• Financial wellness education
• Mental wellness resources
• Onsite perks include gym, pickleball, snacks & drinks, arcade, theater room, etc.

Our Core Values

Vasion looks for people who will exemplify its core values and are driven to become:

• Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
• Candor Seekers (Radical Candor by Kim Scott)
• Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
• Storytellers (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

More About Vasion

Visit https://www.vasion.com

Additional Information

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.