Customer Service Representative

Spring Hill Real Estate is seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. As a leading firm in the real estate industry, we pride ourselves on providing exceptional service to our clients while maintaining the highest standards of Customer Service. The Customer Service Representative will play a crucial role in supporting the day-to-day operations of our residential and commercial properties, ensuring that our clients have a positive living experience and that our properties are well-maintained. This position requires excellent organizational skills, a strong customer service orientation, and the ability to handle various tasks efficiently. The ideal candidate will be proactive in addressing clients needs, coordinating and helping, and assisting the clients with administrative duties. With a commitment to teamwork and collaboration, you will work closely with our management team to create a welcoming environment for our residents and uphold the values of Spring Hill Real Estate. If you are looking for an exciting opportunity to grow your career in Customer Service Representative with a reputable company, we encourage you to apply and join us in making Spring Hill Real Estate a premier choice.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service problems by clarifying issues, determining the cause, and selecting the best solution.
• Maintain customer records by updating account information.
• Process orders, forms, applications, and requests.
• Follow up with customers to ensure satisfaction and resolution.
• Collaborate with other departments to resolve complex issues.
• Provide accurate, valid, and complete information using the right methods/tools.
• Stay informed about product updates, promotions, and policies.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven customer support experience or experience as a client service representative.
• Strong communication and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office and CRM systems.
• Patience and a positive, customer-focused attitude.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Stock Option Plan