Bilingual Virtual Assistant (Remote, Part-Time, English-Spanish)

The People Group is hiring a Bilingual Order Processing Assistant to support one of our clients on a fractional/part-time freelance basis. This is a remote opportunity for someone who is fluent in both English and Spanish, passionate about delivering excellent service, and thrives in a fast-paced environment.

You’ll be responsible for managing customer orders, making outbound calls to delis, restaurants, and other vendors, creating and handling invoices, and ensuring a smooth end-to-end order process. This role requires 10 hours per week, with work hours set between 10 AM – 1 PM EST, Monday to Friday.

Key Responsibilities

• Place and manage customer orders with accuracy and efficiency
• Make outbound calls to delis, restaurants, and vendors to confirm and coordinate orders
• Handle inquiries and provide support in both English and Spanish
• Maintain clear communication with clients regarding order status and delivery updates
• Create and manage invoices
• Collaborate with logistics and internal teams to ensure timely fulfillment
• Troubleshoot and resolve any order discrepancies or issues
• Keep customer records and order histories up to date
• Offer process improvement suggestions when applicable

Requirements

• Fluency in both English and Spanish (required)
• Previous experience in order processing, customer service, or admin support on a remote work basis
• Confident phone communication skills and a customer-first approach
• Strong attention to detail and organizational skills
• Ability to work independently and manage time effectively
• Proficiency with order/invoice management systems and Microsoft Office Suite
• Experience in e-commerce or retail environments is a plus
• Must be available to start within the next 2–3 weeks
• Must be available to work 10 hours per week during 10 AM – 1 PM EST
• Will require setup support for any necessary tools or software

Benefits

You will be engaged as an independent contractor under The People Group (TPG), rather than as a direct employee. This structure means that all client contracts are managed directly through TPG, not with you individually. As a result, you’re protected in your role as a remote contractor, with TPG handling all aspects of client service and relationship management on your behalf.

We are currently conducting market research to determine appropriate pay for this role. We’ll have an open conversation with you about your experience and compensation expectations to help ensure a fair agreement is reached between you and the client.

Once onboarded as a contractor for TPG, you may also be considered for future opportunities with other clients, based on your skills, performance, and availability.